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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Steven Sutton

Steven Sutton

September 2, 2026

5  out of  5
rating by Steven Sutton
"I spoke with Joe from the State Farm team today, and he assisted me with being added to my wife’s auto insurance policy. Joe was nothing but professional, helpful, and easy to work with throughout the entire process. He was able to get me a fair rate and made everything quick and straightforward. I would absolutely recommend Joe to anyone looking for a new insurance policy or needing to make changes to their current coverage. Great experience overall."
We responded:
"Steven, thank you for the great review! I’m glad to hear Joe made the process of updating your auto insurance quick and straightforward. We really appreciate your recommendation and are happy to have you and your wife with our State Farm office!"
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Fekri Zaimov

August 28, 2026

5  out of  5
rating by Fekri Zaimov
"Excellent service Thank you"
We responded:
"Thank you, Fekri! We really appreciate the 5-star review. Providing excellent service is always our goal, and we’re glad to know that was your experience with our team. Thank you for choosing our office!"
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MARC Kolsky

August 27, 2026

5  out of  5
rating by MARC Kolsky
"Have been with State Farm for a few months now. You cannot beat the Customer Service. Today, had a question, spoke to Sean, very attentive to my needs, and exceptionally friendly, and took care of my issue immediately. What more could you ask for. Called to with a general question.... I have never been as happy with an insurance agent as I am with this agency. When you call them, there is no wait, and they provide quick answers to all of my concerns. The team is always incredibly polite and friendly."
We responded:
"Thank you so much for the kind words, Marc! We’re thrilled to hear that you’ve had such a positive experience with us and that Sean was able to take care of your needs so quickly and thoroughly. Providing top-notch service is what we strive for every day — we’re grateful to have you with State Farm!"
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Debra

August 27, 2026

5  out of  5
rating by Debra
"Love working with this office. Very efficient and informative. Open communication and quick response"
We responded:
"Debra, thank you so much! We really appreciate you recognizing the communication and responsiveness of our team. Insurance can sometimes feel more complicated than it needs to be, so making things clear, efficient, and easy for our customers is always the goal. We truly appreciate the 5-stars and your trust in our office!."
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Barbara Shanley

August 25, 2026

5  out of  5
rating by Barbara Shanley
"State Farm Alden agency in Pennsylvania. Home and Home And Auto Insurance"
We responded:
"Barbara, thank you for the 5-star review! We’re glad we could provide you with great coverage at a price you’re happy with. We truly appreciate you choosing our agency for your home and auto insurance!"
Profile photo of Amber Jones

Amber Jones

August 21, 2026

5  out of  5
rating by Amber Jones
"Everyone in the office is always nice, patient, and makes sure you know what options you have available"
We responded:
"Amber, thank you so much for the 5-star review! We’re glad to hear that our team has been helpful, patient, and thorough in explaining your options. We truly appreciate your trust in our office and your kind words!"
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Tim Douglass

August 17, 2026

5  out of  5
rating by Tim Douglass
"I mainly work with Joe and he is always up to date with information and very helpful. Highly professional and pleasant to deal with."
We responded:
"Tim, thank you for the 5-star review! We’re glad to hear Joe has consistently been helpful, knowledgeable, and professional. We truly appreciate your business and your kind words!"
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Nick Stampone

August 17, 2026

5  out of  5
rating by Nick Stampone
"Been with this branch of State Farm for many years. As were my parents, for many many years.
Professional & very knowledgeable staff"
We responded:
"Thank you, Nick, for your longstanding loyalty and for sharing your experience with us! We're happy to know that our team's professionalism and knowledge have been a part of your family's journey with State Farm for many years. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Kelly Ayer

August 13, 2026

5  out of  5
rating by Kelly Ayer
"I went in to check with the price would be the lower my deductible on my policy. And within three minutes I was sitting and ready to go with a better policy."
We responded:
"Kelly, thank you so much for the 5-star review! We’re glad we could quickly find a better option for you while also lowering your deductible. We appreciate you trusting our office with your insurance!"
Profile photo of Eduardo Texidor

Eduardo Texidor

August 12, 2026

5  out of  5
rating by Eduardo Texidor
"The employees are friendly and respectful. Also very professional.i will recommend them to my friends."
We responded:
"Eduardo, thank you for the 5-star review! Knowing that our team made you feel welcomed, respected, and well taken care of means a lot to us. And the fact that you’d feel comfortable recommending us to your friends is one of the best compliments we can receive. We truly appreciate your trust and support!"
Profile photo of Joe A (NintenJoe64)

Joe A (NintenJoe64)

August 8, 2026

5  out of  5
rating by Joe A (NintenJoe64)
"Joseph was very knowledgeable, friendly, and helpful. Would recommend to anyone shopping for insurance. He helped me save almost $100 on my car insurance and made the process quick and easy."
We responded:
"Thank you, Joe! We really appreciate you taking the time to recognize Joseph. Making insurance straightforward while helping you keep more money in your pocket is exactly the kind of outcome we love to see. We’re glad to have you with our agency!"
Profile photo of Joshua Gonzalez

Joshua Gonzalez

August 8, 2026

5  out of  5
rating by Joshua Gonzalez
"Really nice representative, he always take care of any questions that I have in any situation"
We responded:
"Thank you for your review, Joshua! I'm happy you appreciated our customer service. Let us know if there's anything else we can assist you with!"
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terry ledwell

August 5, 2026

5  out of  5
rating by terry ledwell
"Quick, efficient and effortless, I was on the phone for 3 minutes a day got all my needs met"
We responded:
"We love hearing feedback like this, Terry. Our goal is to make every interaction straightforward, efficient, and stress-free. Thanks for choosing our office and for sharing your experience!"
Profile photo of Robert Paulson

Robert Paulson

August 5, 2026

5  out of  5
rating by Robert Paulson
"I always receive great service whenever I call for insurance issues ."
We responded:
"Thank you, Robert! Being there when our customers need us most is exactly what we strive for every day. We truly appreciate you taking the time to share your experience.
"
Profile photo of Kaushal Banthia

Kaushal Banthia

August 5, 2026

5  out of  5
rating by Kaushal Banthia
"The process of getting a renters insurance was made seamless by Joseph. I received all the help I needed, all along!"
We responded:
"Kaushal, thank you for the great review! We’re glad Joseph was able to make getting your renters insurance simple and seamless from start to finish. Making sure you have the help you need and feel taken care of throughout the process is exactly what we strive for. We truly appreciate you choosing our office!"
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Theresa Coughlin

August 4, 2026

5  out of  5
rating by Theresa Coughlin
"Mr. Thomas was very helpful. He was professional and kind. I would strongly recommend him ."
We responded:
"Tank you so much, Theresa! It was a pleasure helping you, and I truly appreciate you taking the time to share your experience. Thank you for trusting our office, and we’re always here if you need anything in the future.
"
Profile photo of Maggie Sorensen Fowler

Maggie Sorensen Fowler

July 30, 2026

5  out of  5
rating by Maggie Sorensen Fowler
"Always quick and available for all questions! Wouldn’t want to work with any other team!"
We responded:
"Thank you for taking the time to leave such a kind review! We truly appreciate your support and are grateful for the opportunity to help. If you ever need anything, we’re just a phone call away."
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Rowdell Allen

July 28, 2026

5  out of  5
rating by Rowdell Allen
"Always there to help me when I need help"
We responded:
"Thank you, Rowdell! We appreciate your kind words and are always here when you need us."
Profile photo of Richard Marshall

Richard Marshall

July 27, 2026

5  out of  5
rating by Richard Marshall
"Great people, always ready to help."
We responded:
"Thanks so much for taking the time to leave a review, Rich. We truly appreciate your trust and look forward to being here whenever you need us."
Profile photo of Alan DeLellis

Alan DeLellis

July 20, 2026

5  out of  5
rating by Alan DeLellis
"Always available to answer the call, thorough and professional!"
We responded:
"Thank you, Alan! Your support means a great deal to us. It’s our goal to make every interaction as easy and helpful as possible, and we’re glad we could do that for you."
Profile photo of Jaime Silverstein

Jaime Silverstein

May 15, 2026

5  out of  5
rating by Jaime Silverstein
"Our family has entrusted Alden and Joe with multiple lines of coverage for about 2 decades (maybe more) and we truly recommend them wholeheartedly, without any single bit of hesitation. Not only do we get personalized touch bases and reviews of our coverages periodically to see if there are money saving options or untapped resources of coverage, but we also know that they are so responsive if we have a quick question or concern come up. It’s not every day that you truly grow with a company, but it feels like they’ve been part of our extended family and we look forward to many more years of partnership. Thanks, Alden and Joe!"
We responded:
"Jaime… thank you for the trust and support over all these years. Reviews like this mean a lot to us!

We’ve always believed that good insurance is about more than just having a policy… it’s about having a local team that’s responsive, proactive, and there when you need us. We truly appreciate the opportunity to help protect your family and look forward to being here for many more years ahead."
Profile photo of Basil Hamed

Basil Hamed

April 24, 2026

5  out of  5
rating by Basil Hamed
"Malique was very nice and professional and he showed us all the available options and made sure he addressed all of our needs ! Thanks a lot"
We responded:
"Thank you for taking the time to share your experience, Basil. We’re glad Malique was able to walk you through your options and help you find coverage that fits your needs.

Our goal is to make insurance simple and transparent… whether it’s auto, home, or life… so you can make confident decisions without feeling overwhelmed. We appreciate the opportunity to earn your business and are always here if you need anything down the road."
Profile photo of Rose Virk

Rose Virk

March 3, 2026

5  out of  5
rating by Rose Virk
"We wanted to get home insurance and we got many different quotes but State Farm gave us the best quote. Today, I had the pleasure of talking to Malique and he helped us out with this process that was relatively new to us, he was patient with us and kind."
We responded:
"Thank you, Rose, for taking the time to share your experience and for trusting our office with your home insurance. We know comparing quotes can be overwhelming, so our goal is always to make the process clear, straightforward, and comfortable for our customers.

I’m especially glad to hear that Malique provided the kind of guidance and patience we strive for every day. Helping people understand their homeowners insurance coverage and making sure they feel confident about their protection is a big part of what we do.

If you ever have questions about your home, auto, or life insurance, our team is always here to help. We truly appreciate the opportunity to serve you and welcome you to our State Farm family!"
Profile photo of Lisa Hinton

Lisa Hinton

February 7, 2026

5  out of  5
rating by Lisa Hinton
"I would truly like to Thank Joe as my agent @SF ysteday, not only was he professional patient & respectful of my financial situation he actual just LISTENED! Customer Serv is horrible nowadays no welcomin greetn, no patience while on the phone IF u evn get a live person & truly not a considerate person! I shout you out Joe bcuz u were beyond Awesome, u went above & beyond to help me retain my policy of which I’ve had for yrs but start falln behind aftr bein dropd to pt😫in a recession! God is gd since finally findn anothr pt job with descent pay so I stay ahead with SF & othr responsibilities! So I say all this say if ur seekn a considerate patient/respectful place to shop for insurance contact Joe@ Alden State Farm on Oxford Ave.Way To Go Joe!!I alwys Give Compliments/ Credit where it’s Due!! I plan to stay afloat now esp since I can pay wkly as u stated. I def hope ur acknowledged of my long review too😊tc & Thxx Agn Joe!A++ service!"
We responded:
"Thank you for taking the time to leave such a thoughtful review… it truly means a lot to our team. We work hard to make sure every person who reaches out feels respected, listened to, and supported… especially when navigating insurance during a challenging time.

Joe cares deeply about helping customers protect their coverage while keeping things realistic for their budget… and I’m glad that came through in your experience. That’s the level of service we aim to provide every day at our State Farm office on Oxford Avenue.

We appreciate your trust in Alden Thomas’s State Farm Agency and are always here if you need help with your auto, home, or life insurance… or just have questions along the way."
Profile photo of Eric May

Eric May

February 2, 2026

5  out of  5
rating by Eric May
"Alden and Joe were a great help and very responsive. And they helped save me over 35% in my home and auto!"
We responded:
"Thank you so much, Eric! We truly appreciate you trusting our team with your home and auto insurance. Helping clients find the right coverage while identifying meaningful savings is exactly what we strive for every day. We’re glad the process was smooth and responsive, and we look forward to being a long-term resource for your insurance needs here in the community. If you ever have questions, policy changes, or just want a coverage check-up, we’re always here to help."